Why won’t the username and password you sent work?

Not being able to use the username and password generated by the WordPress system is the most common problem reported by users. “It won’t let me log-in”, they say.

90% of the time it is because the user is typing the details in wrong when they try to log-in.

WordPress uses randomly generated passwords and often these will include 1, l or I, or O and 0 all of which cause confusion.

My top tip is to copy and paste the password from the email you receive directly into the password filed on the log-in page. make sure you don’t get a trailing space by accident.

Once you are in, go and change your password immediately.  Users -> Your Profile.

2 Responses to Why won’t the username and password you sent work?

  1. honinghamparishcouncil says:

    I have tried to login to the Honingham Parish Council dashboard and have received the error below.

    You attempted to access the “Norfolk Parishes” dashboard, but you do not currently have privileges on this site. If you believe you should be able to access the “Norfolk Parishes” dashboard, please contact your network administrator.
    If you reached this screen by accident and meant to visit one of your own sites, here are some shortcuts to help you find your way.

    Your Sites
    Honingham Parish Council Visit Dashboard | View Site
    Thanks
    Graham

    • Shane McCracken says:

      Unfortunately we are unable to provide support on individual cases. You need to contact NALC if you are having problems.

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